Dear *t---y_tr------s*,
Greetings,
I received my Blue/Black My Little Pony Art Ponies today. While I am extremely pleased with the transaction, the shipping time and the ponies themselves, one of the boxes was torn upon receipt.
Here is a picture of the box tear:
img.photobucket.com/al...C00996.jpg
The packing of the box appeared to be done with care and the outer box was not damaged.
While the tear may seem small to some, I'm a collector and planned to keep the pony Mint In Box. The tear in the packaging will devalue the pony if I intend to resell her at a later date or will be something that always catches my eye as she sits in my display.
I've not yet determined what course of action I feel is best. Before I got too excited about it, I wanted to first contact you and let you know about the situation and see what we can work out together.
Take care,
Barbara
Hello, thank you for contacting me with your concern.
I completely understand how such a tear would devalue this collectible. I apologize for not noticing the tear prior to it going out my door.
I can offer you a couple of different options:
1) return the pony to me and I will send you a new one. I will refund you the cost to ship the pony back to me.
2) keep the pony sent to you and I can offer you a partial refund.
Let me know if interested in either of these options.
My apologies again. Your satisfaction is important to me and I intend to correct this situation.
Kind regards,
K---
Thank you so much for your fast response.
I prefer to return the pony to you for a replacement. I will mail the pony out tomorrow after work and send you the tracking number.
Thank you again for your fast response and understanding.
Hello, one more thing that I forgot to mention in my earlier response.
If you choose the option to return the pony to me for a new one, please note that the pony you send back to me must be unopened and in the same condition that you received it. Thanks!
Let me know if you have any questions/concerns. I look forward to hearing back from you soon.
Kind regards,
No worries, I packed her back up after getting your first response. She's coming back unopened, in the same condition that she was received in and even in the same box that she arrived in.
Take care,
Thanks for letting me know. I will be on the lookout for the pony. Will let you know once I receive and once the new pony has been sent out.
Thanks again,
I sent the pony out yesterday. The tracking number is 0307
Hello,
I received the pony today - thanks for shipping it back so quickly. Let me know what the cost to return the pony was and I will reimburse you via PayPal.
Regards,
The cost of shipping was $7.80.
Thank you,
I have a couple of concerns:
You indicated that the cost to return the one pony to me was $7.80. I sent TWO ponies to you via Priority Mail at a cost of only $6.67 (in the same box) with delivery confirmation. Why was it more expensive for you to send one pony? Also, it would have been just fine for you to send the pony back via First Class Mail or Parcel Post to help cut down on cost.
Secondly, my listing states that the buyer will receive a new pony, which is what you received. My listing does not indicate that the buyer can expect to receive a MINT box. Either way, I believe the box was damaged during shipping (crushed perhaps based on the way the outer box looked when you returned it) causing the box of the one pony to tear slightly inside. Unfortunately, it does not appear you purchased insurance to protect against this type of issue.
My listing also states that if items are returned, buyer pays return shipping. Because I have received the pony back from you, I will refund you the cost of the pony, however, I do not feel that I am responsible for the cost of the return shipping based on the above.
You can expect to receive the refund for the pony shortly. Please let me know if you do not see the refund in your PayPal account by tomorrow A.M.
Please let me know if you have any questions.
Kind regards,
Concern 1: My receipt shows:
Zone 5 Priority Mail ($7.10) + Delivery Confirmation ($0.70). I do not know why it cost more but I have the receipt in front of me; if you like, I can sent you a photograph of it. I can assure you that I'm not in the practice of purchasing collectibles and then complaining to profit from inflated shipping charges.
Concern 2: If you take notice how the pony fits into the box, packing two ponies into the same box seems a bit tight. I realized this when I was packing the pony back to send to you. I have reasonable concern that the ponies should not have been packed together in that size box.
I am rather stunned that you'd be surprised that a collector would expect an intact collectible, box and all.
I'm also a bit agitated that you've not honored the the resolution that you offered when I first contacted you:
"1) return the pony to me and I will send you a new one. I will refund you the cost to ship the pony back to me."
I, too, can provide receipt that I paid only $6.67 to ship two ponies via Priority Mail with delivery confirmation.
In your initial note to me, you acknowledged that I took care in packaging up your ponies. The ponies had plenty of packing paper around them, proof there was extra room to cushion the pony boxes. This sudden concern of yours does not seem valid and appears to be only in retaliation due to the concerns I raised with you.
I am not in the practice of (nor should I be expected to) ask the buyer if they are a collector. I personally feel that your expectation that the outer box be in mint condition as well to be unreasonable. If you purchase an item at a retail store and the outer box is torn, they would not lower their price because it "devalues" the inside merchandise. I was selling a "new in box" pony and that was what you received.
I am not honoring my initial resolution proposal because:
1) it is clear to me now (after seeing the box) that the pony was damaged in transit when it was sent to you. I have no control over what happens to the package once it leaves my hands (why insurance is strongly suggested).
2) in reviewing my listing since the proposal, I think it is unrealistic of you to expect anything listed as "new" to have a MINT outer box as well.
3) you opted not to take cost-down measures to return the pony to me when you expected the cost to come out of my own pocket. I am of the belief that if you had thought you would be responsible for the return shipping prior to your returning the product, you would have opted for a cheaper method.
I know there are buyers out there who, no matter what you do, you simply cannot satisfy. At the end of the day, by purchasing the pony from me, you were agreeing to the terms listed in my listing (new pony in box with no mention of the box being MINT, buyer pays shipping if they opt to return product, etc). I have sold hundreds of things and my feedback speaks for itself.
This is pathetic. I'll consider my options but I'm probably going to eat the shipping charge and move on with my life. I will, however, share my experience with my fellow collectors in hopes that they avoid having such a negative experience when purchasing collectibles. I'm sure that they'll get a real hoot out of the MINT outer box fail.
"I am of the belief that if you had thought you would be responsible for the return shipping prior to your returning the product, you would have opted for a cheaper method."
You obviously have no concept of what I spend on my collection per month. I wanted a collectible and got screwed out of a few dollars on shipping charges and have no collectible pony. I'll repurchase the pony from a reputable dealer.
Face it, you crammed two ponies into a small box and damaged one. I complained and fell victim to your trap of promising to send a new pony and refund charges.
Your buying patterns on ebay suggests you purchase old/used ponies and other items. You receive a brand new pony and complain?
Do as you deem appropriate. You are full of crap if you think the ponies were crammed into the box (especially considering you said otherwise in your initial email). The box was 12 x 12 x 8 -- HOW WERE THEY CRAMMED IN? Ridiculous.
I can only hope that I do not run into another lying buyer such as yourself.
Have a wonderful evening.
Leave me alone and stop contacting me. It's obvious that we're not moving towards any positive resolution.
It's bad enough that you screwed me out of $7.80 - would you accept that as payment for you shutting your dirty cakehole?
Take care,
Yes.
Thanks,
It's not the $7.80 that bugs me, it's that I tried to be nice and gave her an opportunity to resolve the situation. She gave me two options, I accepted one and then she backed out. If she didn't want me to have that option, why offer it to me? Even after receiving the pony, she still seemed that she was going to honor her deal. Only after I told her my shipping cost did she back out. I also told her in advance that the pony was coming back in the same box that she left in (a priority mail box, they don't let you parcel post those).
Beware folks, she's probably going to sell that pony again.
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