I absolutely agree with you that things should be addressed in a timely manner. I also agree that it seems as though the issue is with in your clinic, however, I think putting the entire blame on reception staff is not right. There's many hands in the pot in your situation and you've chosen to zone in on the front of the line who in this case is reception staff.
NO ONE is "
gaslighting" you nor is anyone attacking you in any way. I apologize if anything I have said came across this way to you. We (I am) are simply informing you that the fault is not always just on reception. And in your first comment you said "
they will just say "I am just a dumb receptionist! I just sit here and greet people!" this statement alone implies that this is directed to all who do reception work in the health care field. That statement alone is extremely hurtful and discriminatory to anyone who has worked in the health care field, especially now with a pandemic and when more and more responsibility falls upon us.
Now, this board is not meant to discuss matters such as this and we will no longer accommodate such discussions here. If you would like to discuss further you can send myself (or another moderator) a private message or if you need to vent, please do so in the
Dream Beauty Lounge.