- Joined
- Jan 20, 2018
- Messages
- 884
I need help. Hoping some of you are experienced Ebay sellers.
I've been on Ebay for 17 years, buying and selling. I haven't sold for many years and I sold my first pony a couple days ago and here's what happened.
The buyer just sent the money this morning. I went to my Paypal account and it was showing the payment as being held. I had no idea why and I called Paypal and was told it was something from Ebay. I was told I would have to ship the item, upload the tracking and then call Ebay to ask them to release the payment. Excuse me? She directed me to call Ebay and gave me a direct line to call. I spoke with Ebay and was told the same thing. Here's the thing, I'm in Canada and shipping to the US. Tracking generally starts at $20 per item, so I don't even offer it, unless requested. The buyer obviously didn't pay for tracking either. They said the other way I could get paid is for me to wait for the buyer to upload something that he has received it and then they will release the payment. They tried to tell me this is to protect both buyer and seller. He stated it was a program for new and casual sellers. Well, I'm not a new seller, I've been on Ebay for 17 years, but haven't sold for many years. He said I'll have to be under this program until I have been consistently selling for at least 90 days.
Let me get this straight, Ebay expects me to ship all my items out, at my own expense, with no guarantee that I'll ever get my money and having to rely on buyers who are strangers to let them know they received the item. What the frackity frack? Does this make any sense to anyone? How does this protect the buyer in any way? I've never been so angry with a business in my whole life. Apparently, unless you are constantly selling this will happen to you with every transaction.
I asked how to get out of this mess, because I'm not shipping an item without getting paid for it first. It looks like my only solution is to cancel the sale, refund the money and end all my existing ebay auctions and never sell on Ebay again. The part that really pisses me off is that this poor guy won't get his HTF pony, unless I sell it privately to him after I cancel the sale. I hate eBay. What a terrible company.
All I wanted to do today was get this pony out to my customer (who I happen to know is part of the pony community). Now I have a time consuming mess to sort out. I'd appreciate any thoughts, comments or suggestions. Have any of you been through this before?
I've been on Ebay for 17 years, buying and selling. I haven't sold for many years and I sold my first pony a couple days ago and here's what happened.
The buyer just sent the money this morning. I went to my Paypal account and it was showing the payment as being held. I had no idea why and I called Paypal and was told it was something from Ebay. I was told I would have to ship the item, upload the tracking and then call Ebay to ask them to release the payment. Excuse me? She directed me to call Ebay and gave me a direct line to call. I spoke with Ebay and was told the same thing. Here's the thing, I'm in Canada and shipping to the US. Tracking generally starts at $20 per item, so I don't even offer it, unless requested. The buyer obviously didn't pay for tracking either. They said the other way I could get paid is for me to wait for the buyer to upload something that he has received it and then they will release the payment. They tried to tell me this is to protect both buyer and seller. He stated it was a program for new and casual sellers. Well, I'm not a new seller, I've been on Ebay for 17 years, but haven't sold for many years. He said I'll have to be under this program until I have been consistently selling for at least 90 days.
Let me get this straight, Ebay expects me to ship all my items out, at my own expense, with no guarantee that I'll ever get my money and having to rely on buyers who are strangers to let them know they received the item. What the frackity frack? Does this make any sense to anyone? How does this protect the buyer in any way? I've never been so angry with a business in my whole life. Apparently, unless you are constantly selling this will happen to you with every transaction.
I asked how to get out of this mess, because I'm not shipping an item without getting paid for it first. It looks like my only solution is to cancel the sale, refund the money and end all my existing ebay auctions and never sell on Ebay again. The part that really pisses me off is that this poor guy won't get his HTF pony, unless I sell it privately to him after I cancel the sale. I hate eBay. What a terrible company.
All I wanted to do today was get this pony out to my customer (who I happen to know is part of the pony community). Now I have a time consuming mess to sort out. I'd appreciate any thoughts, comments or suggestions. Have any of you been through this before?
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