Guest, The MLPTP's Fundraiser and Prize Giveaway will be returning on June 1st! Check out this thread for all the latest news!
Yes I am saving to get just the dragon setOMG look at this Lego mermaid!!!!
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She's a mint ice cream mermaid! I love her!!!
LEGO Set 43102-1 Candy Mermaid BeatBox (2021 VIDIYO) | Rebrickable
@ogoly did you see the new riya and the last Dragon Lego friends play set's!
(Just got a Lego magazine today
RIP old fan.
E’s only getting the set she is because Fred Meyer still has actual decent sale prices.
I hope you have some nice relaxing time
See you when you come back!
take your time and enjoy. We will miss you!
Take care and enjoy the breather
you @LightningMana-MLPcustoms and understand where your coming from. My words are coming from an understanding but also very sad place right now.
Just delete this whole thing@LightningMana-MLPcustoms - while I completely understand your frustration with waiting on a phone consultation.
Receptionist are by far not dumb. As someone who has worked reception and has an extremely high education, I always very much resent comments and attitudes like that. Just because someone sits behind a desk and takes phone calls doesn’t mean they lack intelligence or education.
In fact receptionist are typically the MOST abused and assaulted people who work in an office environment. Instead of slandering them remember they are working in a busy environment to which they control nothing. Yes they take calls and book appointments but it is the doctors who give them a schedule of when they will take appointments and for how long and when they will squeeze people in and when they won’t. It’s the practice/doctors who make up the rules as to how phones are answered or how they go about returning calls. It’s not on reception.
I’ve been waiting 25 hours for my own phone consult that I was supposed to have yesterday. Was told that the doctor was “very busy and would call me as soon as they can” yesterday. Am I frustrated, absolutely. Do I blame reception nope. Clinics are very over run and under a lot more stress and pressures now and as patients we need to be more understanding.
Waiting 10mins or more for a call isn’t going to stop the world from turning. But being rude to the office staff can end a life. I’ve seen this happen too much in the vet industry. I recently lost two co-workers because of the abuse we take as support staff in the last two weeks.
So, I urge everyone DO NOT use this kind of language or abusive behaviour against support staff (or anyone really).
I know it’s difficult but as an entire species we need to start loving and being kind to one another rather than bringing eachother and ultimately ourselves down.
I
Well said!@LightningMana-MLPcustoms - while I completely understand your frustration with waiting on a phone consultation.
Receptionist are by far not dumb. As someone who has worked reception and has an extremely high education, I always very much resent comments and attitudes like that. Just because someone sits behind a desk and takes phone calls doesn’t mean they lack intelligence or education.
In fact receptionist are typically the MOST abused and assaulted people who work in an office environment. Instead of slandering them remember they are working in a busy environment to which they control nothing. Yes they take calls and book appointments but it is the doctors who give them a schedule of when they will take appointments and for how long and when they will squeeze people in and when they won’t. It’s the practice/doctors who make up the rules as to how phones are answered or how they go about returning calls. It’s not on reception.
I’ve been waiting 25 hours for my own phone consult that I was supposed to have yesterday. Was told that the doctor was “very busy and would call me as soon as they can” yesterday. Am I frustrated, absolutely. Do I blame reception nope. Clinics are very over run and under a lot more stress and pressures now and as patients we need to be more understanding.
Waiting 10mins or more for a call isn’t going to stop the world from turning. But being rude to the office staff can end a life. I’ve seen this happen too much in the vet industry. I recently lost two co-workers because of the abuse we take as support staff in the last two weeks.
So, I urge everyone DO NOT use this kind of language or abusive behaviour against support staff (or anyone really).
I know it’s difficult but as an entire species we need to start loving and being kind to one another rather than bringing eachother and ultimately ourselves down.
I
I just felt like helping )
There’s no need to delete anything.
I’m just sharing the views and reality from the other side as well.
I’ve been on the receptionist side. It’s a very rough job, and, yes, people should always try to be kind and understanding. However, in the USA at least, it really depends on who you’re talking to, an actual receiptionist, a nurse or vet tech, a person on your doctor’s team (if medical/dental/vision), a sales representative, a supervisor, a tech specialist, etc. Each receives and each requires different levels of education and training. Many big call centers for USA customer service are not actually located in the USA.There’s no need to delete anything.
Not having the proper training is not the fault of front desk staff but the fault of the practice manager and owner. If your going to be mad at anyone share that frustration with the doctor when you do talk with them. They are the only ones who can make the appropriate changes with in the clinic.
Handling insurance and company’s is a long and lengthy process and every company has a different process. So, it can very much be confusing if it’s the first time they’ve dealt with your particular insurance company. (Or if they are indeed a new hire.)
I understand your frustration in not getting what you need in a timely manner, but all I ask is to remember the person on the other end is human too. I have a lot of health issues and I’ve been on both sides so I can see it differently than most people. It’s a small gesture but it can mean the biggest difference in the end for both you and the person on the other end. Why get mad over something out of your control? That energy is better spent on something productive.
